Privacy Policy

Last updated: 01/01/2026

LaserTools.co.nz (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 2020 (New Zealand). This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.

1. Collection of Personal Information

We may collect personal information from you when you:

  • Visit our website
  • Create an account
  • Place an order
  • Contact us
  • Subscribe to marketing communications

The types of personal information we may collect include (but are not limited to):

  • Full name
  • Email address
  • Phone number
  • Billing and delivery address
  • Payment details (processed securely by third-party payment providers)
  • Order history
  • IP address, browser type, and device information

2. Purpose of Collection

We collect personal information for lawful purposes, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Managing warranties, returns, and refunds
  • Communicating about your orders or enquiries
  • Improving website performance and user experience
  • Meeting legal and regulatory obligations
  • Preventing fraud and unauthorised transactions

We will only collect personal information where it is necessary for a lawful purpose connected with our business activities.

3. Method of Collection

Personal information is collected:

  • Directly from you when you provide it to us
  • Automatically through cookies and similar technologies
  • Through trusted third-party service providers (e.g. payment processors, couriers)

4. Storage and Security of Information

We take reasonable steps to ensure personal information is:

  • Protected against loss, unauthorised access, use, modification, or disclosure
  • Stored securely using appropriate technical and organisational safeguards

Payment information is processed by secure third-party payment gateways and is not stored on our servers.

5. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary, including:

  • Courier and delivery services
  • Dropshipping suppliers and manufacturers
  • Payment processors (e.g. Stripe, PayPal)
  • IT service providers
  • Analytics and marketing platforms
  • Legal or regulatory authorities where required by law

We will not sell or rent your personal information to third parties.

6. Overseas Disclosure

Some of our service providers may store or process personal information outside New Zealand.

Where personal information is disclosed overseas, we take reasonable steps to ensure:

  • The recipient is subject to comparable privacy safeguards, or
  • The disclosure is permitted under the Privacy Act 2020

7. Cookies and Analytics

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyse website traffic
  • Improve user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

8. Marketing Communications

We may send marketing communications where permitted by law.

You may opt out of marketing emails at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly

9. Access and Correction of Personal Information

Under the Privacy Act 2020, you have the right to:

  • Request access to your personal information
  • Request correction of your personal information

Requests can be made by contacting us using the details below.
We will respond within a reasonable timeframe in accordance with the Act.

10. Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal, accounting, or regulatory obligations

When no longer required, personal information is securely deleted or anonymised.

11. Privacy Breaches

In the event of a privacy breach that is likely to cause serious harm, we will:

  • Notify affected individuals
  • Notify the Office of the Privacy Commissioner (OPC) as required under the Privacy Act 2020.

12. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be effective once posted on this page.

14. Contact Information

If you have questions, requests, or concerns regarding privacy, please contact:

LaserTools.co.nz
Email: support@lasertools.co.nz
Website: https://lasertools.co.nz