Warranty Information

Last updated: 01/01/2026

At LaserTools.co.nz, we stand behind the quality of the products we sell. This page explains manufacturer warranties and your rights under New Zealand law.

1. Consumer Guarantees Act (CGA)

Nothing in this warranty policy limits or excludes your rights under the Consumer Guarantees Act 1993 (NZ).

Under the CGA, products must be:

  • Of acceptable quality
  • Fit for purpose
  • As described

If a product fails to meet these guarantees, you may be entitled to a repair, replacement, or refund depending on the nature of the issue.

2. Manufacturer Warranty

All products sold on LaserTools.co.nz are covered by a manufacturer’s warranty.

Warranty coverage, duration, and terms vary depending on the brand and product.
Details are typically provided:

  • On the product page
  • In the product packaging
  • On the manufacturer’s website

Where available, LaserTools.co.nz will assist you in making a warranty claim with the manufacturer.

3. What the Warranty Covers

Manufacturer warranties generally cover:

  • Manufacturing defects
  • Faults under normal use
  • Electrical or mechanical failures not caused by misuse

Coverage applies for the stated warranty period from the date of purchase.

4. What the Warranty Does Not Cover

Warranty coverage does not include:

  • Normal wear and tear
  • Damage caused by misuse, abuse, or neglect
  • Damage caused by improper installation or use outside intended purpose
  • Accidental damage, impact, or water ingress (unless specifically stated)
  • Modifications or repairs carried out by third parties
  • Consumable parts (e.g. batteries) unless otherwise stated

5. Making a Warranty Claim

To lodge a warranty claim, please contact us with:

  • Your order number
  • Product name and model
  • Description of the issue
  • Photos or video showing the fault (where applicable)

Email: support@lasertools.co.nz

We may request the item be returned for assessment by the supplier or manufacturer.

6. Assessment & Resolution

Once assessed, outcomes may include:

  • Repair of the product
  • Replacement with the same or equivalent product
  • Refund (where repair or replacement is not practical)

The remedy offered will comply with the Consumer Guarantees Act where applicable.

7. Return Shipping for Warranty Claims

  • If a warranty claim is approved, we will cover reasonable return shipping costs.
  • If the issue is found not to be covered under warranty, return shipping costs may be the responsibility of the customer.

8. Trade & Business Use

If products are purchased for business, trade, or commercial use, the Consumer Guarantees Act may not apply.

Any exclusions will be clearly stated at the time of purchase where applicable.

9. Contact Us

If you have any questions about warranties or product support, please contact us:

Email: support@lasertools.co.nz
Website: https://lasertools.co.nz