Last updated: 07/05/2026

These Terms and Conditions govern your use of this website and any purchases made through it. By accessing this website or placing an order, you agree to these terms. Please read them carefully.

Laser Tools is a trading name of Achilles Imports Limited, a New Zealand limited liability company based on Auckland’s Hibiscus Coast. We are GST registered in New Zealand.

1. About These Terms

These terms apply to all orders for products placed by you on this website. We may update these terms from time to time. The version published on this page at the time of your order is the version that applies to that order.

Nothing in these terms limits any rights you have under New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, unless you are acquiring goods for business purposes as outlined above.

2. Ordering

By placing an order on lasertools.co.nz, you are making an offer to purchase a product at the price stated (subject to our terms). We reserve the right to accept or decline any order. An order is confirmed when you receive a confirmation email from us.

You must be 18 years of age or older to place an order, or have the permission of a parent or guardian.

If you notice a mistake in your order confirmation, please contact us immediately. We cannot guarantee changes can be made once an order has been processed.

We reserve the right to cancel any order if we suspect fraudulent activity, unauthorised use of a payment method, or a violation of these terms. In such cases, a full refund will be issued to the original payment method.

3. Pricing And Payment

All prices displayed on lasertools.co.nz are in New Zealand Dollars (NZD) and include GST. Shipping costs are shown separately at checkout before payment is confirmed.

We take care to ensure prices are accurate, but errors can occasionally occur. If a product is listed at an incorrect price, we will contact you before processing your order and give you the option to proceed at the correct price or cancel for a full refund.

Payment must be made in full at the time of ordering. We accept the payment methods shown at checkout. All transactions are processed securely. We do not store your payment card details.

4. Product Descriptions

We make every effort to ensure product descriptions, specifications, and images are accurate, complete and up to date. However, manufacturers may change specifications without notice. Colours and finishes may appear differently on your screen than in reality. If you believe a product you receive is significantly different from its description, please contact us. This is in line with your rights under the Consumer Guarantees Act 1993.

Product images are for illustrative purposes and may not represent exact packaging or included accessories in all cases. Included accessories are listed in the product description – please refer to this rather than the image.

5. Availability And Stock

Product availability is displayed on each product page and is updated regularly. In the event that an item becomes unavailable after your order is confirmed, we will contact you promptly and offer a full refund or an alternative solution if acceptable.

Some products are shipped directly from our supplier rather than from local stock. This will be clearly stated on the product page, along with the relevant delivery timeframe.

6. Shipping And Delivery

We ship within New Zealand only. Full details of our shipping process, delivery timeframes, and costs are set out in our Shipping Policy, which forms part of these terms.

7. Returns, Refunds, And Warranties

Our returns, refunds, and warranty commitments are set out in full in our Refunds and Returns Policy, which forms part of these terms. Your rights under the Consumer Guarantees Act 1993 apply in full and are not limited by anything in these terms or that policy.

8. Consumer Guarantees Act 1993

Under the Consumer Guarantees Act 1993, products sold by Achilles Imports Limited must be of acceptable quality, fit for purpose, match their description, and be free from defects. If a product fails to meet these guarantees, you are entitled to a repair, replacement, or refund depending on the nature of the fault.

9. Fair Trading Act 1986

Achilles Imports Limited complies with the Fair Trading Act 1986. We do not engage in misleading or deceptive conduct and take care to ensure all product claims, pricing, and promotional material on lasertools.co.nz are accurate and not misleading.

10. Limitation Of Liability

To the extent permitted by law, Achilles Imports Limited’s liability to you for any loss or damage arising from your order is limited to the total price paid for that order. We are not liable for any indirect, consequential, or incidental loss arising from the use of our website or products, except where such liability cannot be excluded under New Zealand law.

Nothing in this clause limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

11. Use Of This Website

You may use lasertools.co.nz for lawful purposes only. You must not use this website in any way that is unlawful, harmful, or that could damage, disable, or impair the website or interfere with other users.

All content on this website, including text, images, product descriptions, and branding, is the property of Achilles Imports Limited or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any parts of this site without express written permission.

12. Privacy

We collect and handle personal information in accordance with the Privacy Act 2020 (NZ). Information collected when you place an order or contact us is used to process your order, communicate with you, and improve our service. We do not sell or share your personal information with third parties except where necessary to fulfil your order (for example, passing your address to a courier company).

By using lasertools.co.nz, you consent to the collection and use of your information as described above. You have the right to request access to, or correction of, the personal information we hold about you by contacting us at info@lasertools.co.nz.

13. Third-Party Links

This website may contain links to third-party websites that are not operated by us. These links are provided for convenience only. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites, and we encourage you to review their terms and privacy policies before providing any personal information.

14. Governing Law

These terms are governed by the laws of New Zealand. Any disputes arising from these terms or your use of lasertools.co.nz will be subject to the exclusive jurisdiction of the New Zealand courts.

If you have a complaint or dispute you have been unable to resolve with us directly, you may also contact the Consumer Protection service or the Disputes Tribunal of New Zealand for independent assistance.

15. Contact Us

If you have any questions about these terms, please contact us:

• Email: info@lasertools.co.nz
• Website: lasertools.co.nz
• Company: Achilles Imports Limited, Auckland’s Hibiscus Coast, New Zealand

16. Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (a “Force Majeure Event”). This includes strikes, lock-outs, natural disasters, global supply chain disruptions, or failure of public or private telecommunications networks. In such events, we will aim to communicate with you and fulfil your order as soon as reasonably possible.